DELIVERY

RENTALS - WEDDINGS & CORPORATE EVENTS

Our local Calgary Stemza Studio will hand deliver and set up your floral arrangements to the location of your choice in the Calgary or surrounding area free of charge providing order is $500.00 or more.  A nominal fee will be charged if under $500.00.  Please call for your delivery and setup charges.

 

RENTALS - FUNERALS   

Our local Calgary Stemza Studio will hand deliver your floral arrangements to the location of your choice in the Calgary or surrounding area free of charge.  Whether it be convened in a church, funeral home, outdoor garden, rental hall or even a close family member's home we will arrange for delivery and pick up following the service.  If you are wanting your selected arrangements to be at the church and then delivered to the funeral home, transportation between the two may be arranged for a small additional fee.  Please contact Stemza Faux Floral Couture at 403-650-8136

SHOP ONLINE PURCHASES 

All orders are shipped within three to five business days by Canada Post Priority Mail for domestic and international orders.  We offer free shipping on all domestic orders (within Canada) over $99.00.  Should you wish to receive your Stemza design sooner, please contact us at 403-650-8136 for shipping options.

Please note that international shipping costs do not include import taxes, custom duties and fees levied once a shipment reaches the recipient's country.  Additional charges for customs clearance must be fulfilled by the recipient. 

Each Stemza design is securely packaged.

RETURNS & EXCHANGES

Each and every Stemza design is hand-made with the utmost attention to detail.  Should you decide to return your purchase for any reason, you may do so within 10 business days of receiving your order for a refund, exchange or store credit, less the cost of shipping and handling.  If you received an incorrect order or the item is damaged, shipping will be creditied.  All SALE items are final sale.  Items must be packed in the original box with the original packaging materials as damaged returns will not be honored.  Please contact us if you plan to return a purchase to obtain a Return Authorization code.  All returns must be shipped and insured to the following address:

 

Stemza Faux Floral Couture 

117 Springmere Place

Chestermere, Alberta, Canada

T1J 1X2

All of our designs are carefully inspected and sent to you with adequate packing material.  In the event your package arrives damaged, please open immediately and take photos of the damage and the packaging.  Please email the damage claim and photos to info@stemza.ca within 5 days of receiving the package.  Please keep all boxes and packing materals until your claim is resolved

  

 

Questions?

Contact Us

info@stemza.ca  /  Tel. 403-650-8136

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